Lack of support

<p>On the 6th of June, I logged my first call ( ********** 3) for horribly slow LTE access. It used to be great, but since April has been terrible, unusable. That call got closed without any reason on the 9th of June. After struggling to get hold of Telkom via the telephone, I got hold of them via their online chat service, and logged a new call ( ********** 8) on the 12th of June.</p> <p>Several attempts at communicating with them later, a technician was dispatched to my house on the 29th of June. He tested the signal and confirmed that there is definitely something wrong, and that he will report his findings to Telkom.</p> <p>A week later I phoned to find out about the status of the call - I was told the technician has not yet updated the system, they'll contact him to update it and escalate the call. Another week later, I'm getting the exact same responses, that the technician has not yet updated the call and and and.</p> <p>Would it at all be possible to have this resolved?</p>