Lack of support

Extremely poor customer service. If I could rate them no stars I would. Had a SIM swap on Saturday and was told it was active immediately. I'm an idiot for not checking straight away. Anyway got home and it still wasn't active. Went back to store and was told to wait 24 hours. I did this..come Sunday morning, 24 hours later...still not active. Called the call centre and they said there is nothing they can do and that I should go back to the store. I went to the store and guess what...they did another sim swap...now I have to wait another 24 hours. So this morning it still wasn't active and I went back to the store. They escalated the matter and got no feedback. I came back to the store at 12:00 and waited in the store for 2 hours with no resolution. I asked to speak to the store or regional manager and they couldn't give their details. I was told they don't speak to customers. I'm purely using this as a venting platform as both the readers and other Telkom users know that my problem won't be resolved today. To the ***ardly Regional "Service" manager Mr Wynand De Kock who doesn't speak to customers...I suggest you remove service from your job description as there is none. If Telkom wishes to consult me on how to manage multi channels within customer service...u could call me once my Sim swap is done and my line is active. Until then I don't think your service could get any worse.