Lack of support

I encountered difficulties with my modem a week back and then went to Telkom in Greenstone who promptly swopped the unit for a brand new one. I was told to simply follow the instructions and I will be up and running in no time! Well I tried and tried, followed the instructions verbatim with no success. I tried to call 10210 but you then speak to a stupid computer and heaven forbid you choose the wrong option ... I simply could not wait that long to speak to a real person.<br> Ok so I now go to Telkom in Alberton City as I work close by and use one of the direct handsets to speak to someone on 10210 who then tells me that I can bring my modem into Telkom Alberton City and they will configure it for me, great I think. When I then speak to the staff there, they say no can do as they do not have a technician on site!!!<br> So now I have a brand new modem at home, am paying for 10Gig data for the month and nada, nothing. I simply would like to meet a technician at my home and with their laptop they can assist in configuring the modem as they did when I initially had WiFi installed, surely that is not too much to ask?