Lack of staff

Good day. I am currently sitting in a telkom shop in Hillcrest. I have been sitting for a hour to apply for a landline. I have the froms filled in and my ID. (This also took 50 min last week to get). The poor staff is very helpful and they are trying their best, but there simply is not enough staff. This is unacceptable. I have also put in a request online last week. No one has contacted me????. I feel like I am being held at ransom because only telkom can provide land lines in SA. Please help these poor people at the Hillcrest branch.