Lack of service yet again?!?!

Contacted Telkom on their portal 1st week in July. Requestes the transfer of a voice and ADSL line to a new address in Mosselbay on 29 July 2019. The request was acknowledged by Telkom, however, nothing happened and I am currently still stuck with a live service at the old address and Zero service at the new address. Telkom advised that the service request would take only 2 weeks to action which is why I requested the transfer of the service well in advance. It would seem that Telkom is unable to complete any service request in time and on time no matter the reason and urgency of the service request. Is there No acceptance of responsibility by anyone in Telkom for this mess-up?!?!