Lack of service, with no accountability, a recipe for abuse.

Signed up for Fibre online, was told we would receive a free range extender and a new phone line. This did not happen, only the fibre was installed and we are already being charged for the full package. When you phone Telkom to follow up, you just get passed around. Matters do not get resolved and there is no recourse as a client. Not sure if the Consumer Protection Act applies in this case. In Financial Services Industry, conduct is regulated through Treating Customers Fairly principles, why aren't companies like Telkom regulated the same way?...