Lack of service whilst my taxes pay their salaries

I experienced problems with my DSL line from Telkom on Friday 20 November 2015 and reports it to Telkom. it was passed on to their technical section and follow up calls today 25 Nov reveals that it still has not been allocated. I then spoke to a so called senior who promised that it will be escalated and I will receive another reference number. needless to say I am still waiting.