LACK OF SERVICE/UNRELIABLE

So I decide to join telkom mobile and will be moving from Vodacom...am at the city view shopping centre...After looking at the operating hours on their website I saw on Sundays they operate from 9-6, decided to get here early at 8:30 so as soon as they open I would have my number ported...It is now 9:48am and am still waiting...A lady i saw pass by 20 minutes ago comes to open @ 9:55, slams the door shut and i continue waiting...really re-considering joining telkom If this is the service you give your customers