Lack of service - still no resolution

<p>I have been encountering terrible service with Telkom in sorting out my Landline and ADSL services during December 2016 and now for the past week in January. It took 2 weeks to resolve the landline and ADSL connection in December and now I am encountering similar problems with my landline and ADSL in January. I have logged the issue three times already since 3 January 2017 and it is now over a week and still no resolution - no landline connection which is resulting in no ADSL connectivity at all or very poor connectivity that keeps disconnecting. When will this be resolved? Is this matter being flagged as urgent? When can I expect to have consistent service delivery from Telkom for a service that I am paying for?</p>