Lack of Service - Rebate smses rec'd -nothing done

Since July 2014 I have been having internet and phone connection problems with the line being faulty. I was variously told that it was an overhead line problem, an underground cable problem and exchange problems. At one time there were no fewer than 5 different faults on my line/connection. This is a sample speed i was getting- (full records available)<br> <br> Download Speed: 34 kbps (4.3 KB/sec transfer rate)<br> Upload Speed: 12 kbps (1.5 KB/sec transfer rate)<br> Latency: 105 ms<br> 2014/07/07, 9:06:20 PM<br> <br> This persisted through to December 2014 (6 Mths). Every time I reported a fault it would quickly be \resolved"but nothing changed the faults remained. My landline also went down during this period so no comms at all.<br> From September onwards I started receiving smses promising a rebate for downtime but there has been none given. The following is ICASA's recommendation in this regard- <br> <br> Fault clearance"