Lack of service, quick to pass the buck!

I spoke to a lady named Asanda in the mobile contract call centre, she didn't even take the time to note my query or even listen to what I had to say and already she wanted to transfer me to technical support.<br> <br> I am a Unisa student and have taken Telkom Mobile Business package for 3 Gigs anytime and 3 Gigs Night surfer. I paid through Unisa and have proof of payment, the status on the Unisa website shows as data sent to Service Provider and In Progress from the 29/04/2015. No one seems to know about this package at Telkom Mobile, hence I've been shoved from pillar to post. I've been to technical support, contracts, data support etc. My sim card doesn't connect to the network and this is going over two months now.<br> <br> This consultant Asanda put me on hold for over 20 mins when I asked to speak to her manager as what she explained didn't make any sense. This service is appalling!