lack of service over a 6 week period

Rooiels subscribers recently experienced very poor and erratic phone service for about 6 weeks, when access was totally unreliable and unavailable, either incoming and outgoing. Despite many complaints & requests.(eg Ref 483CWK170915) the problem persisted for about 6 weeks. We requested that Telkom suspend or refund their 'Subscription Services' (Line charges etc) for the period in question, feeling that this was only fair, as these had not been available.<br> When challenged, Telkom's excuse for the lack of service was 'line upgrading' and that this would take about 48 hours!!! Well, we know the answer to that.<br> Further complaints have been ignored and my latest statement contains no adjustment.