1 reviews | Active since Jun 2015
Lack of service nup for a ed
I have signed a 24 hr contract with Telkom on a mix bundle. This includes my house line, ADSL line and a mobile line. I am informed that a data card which I previously reported to have the data loaded onto my mobile number is still in existence and I am being billed for - and the data is not loaded on my cell as requested.!!<br> <br> To date - I have called in and complained on numerous occasions about the poor cellphone coverage.<br> I have no reception in most parts of the CBD. I even logged online queries, the agent called me back only to say she cannot assist me because I am a mix bundle client.<br> <br> This is pathetic....<br> As per the National Consumer Protection ACT - I have a right to cancel my subscription for the lack of services being rendered although according to Telkom they believe that I am obligated to my part of contract only!!!
We regret to hear this.
Be assured your query has been escalated to our relevant team for further assistance and feedback will follow.
Ref SM118636
We do apologise for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team.
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We regret to hear this.
Be assured your query has been escalated to our relevant team for further assistance and feedback will follow.
Ref SM118636
We do apologise for any inconvenience caused.
Regards,
Didi Guma
Telkom Social Media Team.
***
