Lack of Service / No Response

I am in the process of changing Internet Service Providers (ISP) and was informed by my new ISP that I must contact Telkom and request that my ADSL Line to be released from my old ISP and be placed in a holding pool.<br> <br> I went to the Telkom outlet in Mosselbay and they assisted me in phoning and getting the procedure. I had to write an email to Telkom [Email Removed] and request them to put my ADSL Line in a holding pool.<br> I have done that on the 29th of December 2015 and basically immediately receive an automated response.<br> <br> Since than I have send emails on the following dates:<br> <br> * 29th of December 2015.<br> * 5th of January 2016.<br> * 13th of January 2016.<br> * 21st of January 2016.<br> <br> <br> Up till now, almost a month later I have not received any other feedback from Telkom except their automated responses.<br> <br> With all these contacts and mails I have not received any feedback. Nobody has contacted me as promised by your Service Cancellation Department. <br> <br> Telkom promise is 72 business hours and we are currently on 150+ business hours.<br> <br> I am seriously disappointed with the lack of service that I receive from Telkom.<br>