Lack of service, lack of feedback and ********** debit.

I recently relocated to PMB and wanted to move my fiber line to my new apartment. I was told that there is no fiber coverage in my area and would have to consider copper or LTE I opted for copper and after 24 days with no feedback after I called 20 times i was informed that there is no copper coverage in my building either and that it would take them a few weeks to sort out. They offered me the last alternative which was LTE. Which I then agreed to as I needed the line for my studies. After a week I had not received the router yet. When I called I was informed that they were out of stock. Two weeks later I finally got my router and it wasn't working after 5 days the sim was still not activated so I cancelled the order within cooling off period and the router was collected from me on the 18th of September I recorded the call confirming the cancellation and the lady assured me that I will not be debited for cancelled order. I took a package directly from a store as they guaranteed me immediate activation. After a week I called to check if the old order has been removed and I was informed that it was not when I asked why they couldn't tell me and only said that they will escalate it to the relevant department. Fast forward a month after probably 50 calls countless emails they debited me for the cancelled order. I was promised feedback and was never responded to I contacted the courier company to confirm the delivery of the device back to them which they did and sent me proof which I forwarded to 3 separate agents. Every time I call I an being told that they can't assist me and I need to wait for feedback. It had been more than a month and no one has made the effort to contact me to give me any feedback. The agents and team leaders which I've delt with are: Vuyo Winter-Rose Ludidi Lerato Boleo Roslan Gilbert Tshego Norebodi All of these agents have promised me feedback and have failed to keep me informed or make an effort to explain what went wrong Today I contacted the help desk again and the agent with this email address kept me on hold for 30 min just to cut the call. ***. I am furious because I have done everything from my side to get this done and telkom has not come to the party. If I do not get a response within 24 hours I will lodge a complaint with ICASA. As well as open a case of ***** against Telkom as I have clear communication assuring me that my account would not be debited and I have made every effort to assist. Meaning that Telkom knowingly debited my account for a product that they were aware that I do not have. My Incident number is ***7. I look forward to hearing from you.