Lack of service - International Roaming

I requested Telkom Mobile to activate international roaming on my SIM. They confirmed in writing that this was activated and that my roaming was working -- SMS roaming.<br> <br> I travelled abroad, only to find that even though I was roaming on a foreign network, I was still not able to send or receive any SMS messages. <br> <br> I contacted Telkom Mobile via social media on 23 Jan as I was already abroad, and notified them of the problem. They said someone would contact me, but no one ever did. I requested that they contact me on my international number, and they confirmed that the case was updated and someone will get back to me.<br> <br> I am now back in South Africa, and to date have not received any feedback whatsoever from Telkom.<br> It is extremely pointless having roaming activated when it doesn't work as expected -- the lack of support and feedback from Telkom is pathetic.<br> <br> I will be porting away from this useless network due to their utter lack of service and urgency. In the past month, I have not had responses to billing queries, wifi queries, roaming, and general account queries without having to call in and hold. Terrible service.