Lack of Service from Telkom SOE

I have been following up with the Billing/Accounts Department at Telkom to clarify an incorrect charge on my Invoice for over 8 months with absolutely zero feedback from anyone. Despite the weekly or monthly escalations, there is no way to speak to someone who can actually help. I have CC’d so called Managers in emails and been unable to speak to anyone at the Head Office due to no answer.

Quite frankly, I am hugely disappointed that the employees at Telkom would be satisfied with this service (or complete lack of service), if they were the Client.

I have no other options, as the Call Centre is a complete waste of time despite the poor soul that has to deal with my frustration. The escalation system clearly does not work, or no body cares to provide any form of feedback. Telkom continues to charge me interest on this incorrect value, so what can I do - either I cancel my line and hope that someone contacts me to sort out the query or I continue to be frustrated by the lack of service, as I need the line for internet and have little other choice.

All I can say is that I can’t want to be rid of Telkom and will not ever be considering their other products in the form.