Lack of Service from Telkom ongoing

I am very dissapointed with the lack of customer service with Telkom, this is what happens when a company has a monopoly. There is no need to look after customers because they have no other options, so are not able to migrate elsewhere.<br> No service or no wi-fi for the following dates:<br> 1 Dec - 8 Dec<br> 30 Dec - 4 Jan<br> 15 Feb - 4 Mar<br> 11 Apr - To date<br> Received an SMS to say that the fault is fixed and if not, to call 10210. During the 15 Feb to 4 Mar period we had to call Telkom numerous times and the average waiting time was an hour before someone answered, and that was if they even did. If my line is not fixed, do Telkom seriously expect me to call and hold for an hour from my cellphone, are they going to pay for the call? <br> Beyond frustrated and angry at the absolute lack of interest, but I am expected to pay every month like clock work. I don't mind paying but what am I paying for??? Come on Telkom, look after your loyal customers.<br> Kind regards<br> Janice Docherty