Lack of service from Telkom

A Telkom consultant called for an upgrade on the existing contract on 25/11/2022, the contract was updated with the new device promised to be delivered in the next 5 to 7 working days. All the details were explicitly explained and reconfirmed by the consultant e.g address etc. The parcel was sent to the courier with the incorrect address, we have been provided a waybill number and when calling Telkom they are certain the parcel is with the courier company(Courier it) and when calling the courier the company they adamant that the package has been returned to Telkom. We have not been notified by Telkom that the parcel had an incorrect address and have not been notified by the courier company either.

Reference of the Telkom call: ***A Date of call: 25/11/2022 Waybill numbers: ***

Still awaiting for this issue to be resolved after numerous calls to Telkom