JM
Joseph M
1 reviews | Active since Feb 2014
15 Feb 2016, 16:32
Lack of Service from Telkom Call Center & Dispach
Absolutely fed up with the Telkom Call Center Service; here is why: <br> <br> 1. Logged a Fault on my line on the 4th February to this date its not been fixed<br> <br> 2. Their notes to dispatch are never up to date and often wrong. <br> <br> 3. Escalating faults in Telkom means absolutely nothing as your matter does not get attended to <br> <br> 4. The call center staff are toothless. They are the face of the technical division without even the basic power of calling dispatch to find out basic progress status. Only the manager has these capabilities and he/she not available half of the time. <br> <br> Again I am absolutely fed up with this blase attitude to attending to faults.
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Replies (1)Telkom's replyOfficial
16 Feb 2016, 06:00Hello Mwakio,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM201142
Regards
Noku
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM201142
Regards
Noku
Telkom Social Media Team
Telkom's reply16 Feb 2016, 06:00
Official
Hello Mwakio,
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM201142
Regards
Noku
Telkom Social Media Team
Thank you for making contact with us again
This response serves as confirmation that your query has been received and we will provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Your reference number is:SM201142
Regards
Noku
Telkom Social Media Team
