Lack of Service from Telkom!

I am so angry with the lack of service received by telkom. I app**** for a contract online, an agent contacted me an hour later and told me I had been approved and will receive the device the following week.

A few days later I received an sms to say I will be debited as I had been pre approved for a contract.

The agent I spoke to the previous week had not explained this to me. I was told I had been approved immediately and to have proof of address and a copy of my id once they delivered the device.

Days have gone by, I put in a request to have this application cancelled and my money refunded. I am still waiting for this application to be cancelled.

Each and every time I call the sales department or customer care, my application cannot be picked up. Yet I was debited for a device and contract I do not have.

The lack of service is disgusting. I have called multiple departments every single day and still no device nor cancellation.

I would not recommend telkom to anyone as they have no customer service whatsoever!