LACK OF SERVICE FOR DEFAILT LINE

I refer to my previous HelloPeter Complaint logged in June and Telkom's response under MediaRef Nr SM115540. Since my previous complaint Telkom sent out a technician to look at the faulty line. At the time he arrived the phone line worked fine. The technician provided me with his cel nr should the line go dead again. Nice service - or so I thought?? Since then the line went dead again 10 times for long periods of time (normally when it was rainy weather). I submitted 6 sms messages to the technician - not one response!! A week ago the line went dead completely dead and is still not working. One can phone the number and it rings but no ringtone - just a dead line. This morning I tried again to contact 10210 for Telkom's assistance. What a nightmare! After 20 minutes - no one answered. I tried again and when I got through I was cut off. So what do I expect from Telkom??. 1. Fix my telephone line permanently 2. I pay you a monthly fee to have a phone line that has been given me problems now since June 2015 3. Upgrade your service 4. Do not tell me the line is working fine, because it is NOT!. 5. Send out a professional technician to solve the problem. Your last chance<br> Wouter Hugo