Lack of service - Falut Number 262CRK250316

Our Telkom ADSL/Landline stopped working on Thursday, 24th March, a fault was logged via TelkomSA website on Friday, 25th March. A technician arrived at our residence on Tuesday, 29th March informing us that the cable had been dug up and damaged by some municipal workers in the area. I then received an sms asking me to rate the service of the technician - Rudolph. How can I rate a service that has not been given? I called Telkom today to enquire about this fault, spoke to Zipho Buwa who was totally *********** and informed me that according to their 'system' this fault had been resolved. When I asked her how I can escalate this problem she could not give me any satisfactory answers. This line is used for work purposes and involves daily communication with international countries and therefore, the lack of service has caused a significant lack of earning over the last week! I need this situation resolved as a matter of extreme URGENCY and will expect some form of communication from someone at Telkom who can give me a satisfactory explanation and plan for the resolution of this fault.