Lack of Service Enthusiasm?

<p>Dear Sir/Madame,</p> <p>I've been in communication with Telkom for 2 weeks regarding changing my current Internet service to Fibre optic infrastructure.</p> <p>I was approached telephonically by Nokukhanya Shange who explained the broader process. We then exchanged two emails delving into some of the details of the deals available. I, then, requested details as to the process that I should follow to make it all happen. That's more than a week ago. I follow up by another email, but have had no reply.</p> <p>Today, 14 September, I contacted the call centre, explained what had transpired, was told to hold on, which I did for more than 5 minutes. Then the silence overwhelmed me and I terminated the call.</p> <p>Could someone at Telkom please explain this lack of enthusiasm for customer service? There are tens of ISP's champing at the bit to get new customers. Vumatel (the Fibre Optic principal) has identified a number of them, so the field is clear to choose any one. I find it all extremely unusual.</p> <p> </p> <p>Kind regards,</p> <p>Gargantua.</p>