Lack of service delivery

I wish to report that Telkom does not seem to care about their customers. I have logged a fault 08/07/2015 ref no 808CRK070815 and also escalated the complaint 709990. I have contacted the call center on numerous occasions and have received different stories every time I call to follow up. ( handed to technician 09/07/2015) During a call I made 22/07/2015 I was told that a technician would contact me the following day and that the fault would be resolved within 24 - 48 hours.. Today 27/07/2015 still not resolved. How much longer must I wait. i have even contacted Telkom via their facebook page but get the same idle promises. Telkom is very delayed to restore faults but very quick to charge interest when one day late with payment. I will be sending a letter to The Star Newspaper. Hoping that this will assist in getting my issue resolved speedily.