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Benedictus B

1 reviews | Active since Jan 2014

22 Jul 2015, 18:56

Lack of service delivery

Ordered a landline from telkom and it took forever for a technician to com out to my premises. It took about 3 weeks then they had to come back to send the cable guys, that took another 2 weeks!!! When my landline finally works i migrated/upgraded to have adsl activated for internet. At his moment in time is were i am fed up with telkoms 10210 technical and accounts departments. Every agent has a different story but still my problem is not sorted out to date!!<br> On the 14/07/2015 according to telkom they activated my adsl and told me that it will work, but nothing! Then i waited about 3 days and phoned again, then the agent told me that is still pending order on the system and she cleared it for me.. also told me that the internet will work in the next hour, nothing worked!! Next day i phoned again and again and again !! The last i heard was that the order is still with commercial at telkom side and they did not create a adsl service on my line yet!!! Up to no INTERNET at all !! <br> Please help<br> Landline number ***<br> Last reference number ***A<br>

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Replies (1)
Telkom
Telkom's reply22 Jul 2015, 19:24
Official
Hello bbrewis,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM127603.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media