Lack of service delivery

Our Telkom Line has been down for more than 24 hours and the call center has absolutely no idea on when the fault will be fixed/tested and have a waiting period of +- 7 days. There also has been no technician assigned to the fault The most important issue was that yesterday was the tax deadline which I missed as there was no internet. I am expected to pay a full months telephone bill and internet bill yet the service cannot be used for "up to 7 days". This is unfair and unacceptable.