Lack of service by Telkom mobile

Absolutely shocked at the service (or lack of), that I have received from this company. Between my wife and I we have 4 contracts with their mobile side. I reported my fault on the 1st of March 2020 and was told by the consultant that a technician would call me back within 72 hours. To date I have recieved no feedback. On the 06.03.2020 I was then told a manager by the name of Danny Mononyane would contact me. I have recieved no feedback from him to date. I called back again on the 09.03.2020, I was told again a technician will contact me. No contact as yet. On the 10.03.2020 a manager by the name of Samantha Banba said she would follow up with the technicians and revert back the same day. Again no phone call was received. Samantha banba also said she would email me the outcome of the fault. I have received no correspondence as yet. On the 12.03.2020 I asked to speak to a manager again. The gents name was SIYABONGA MKWA****, he too said he would email me back the same day. To date I have recieved no feedback.