Lack of service

Their service is non existent! Let's start this story just over 1 YEAR AGO. A telkom telephone pole fell down into my yard and is lying against my garden shed. At first I tried to contact them telephonically - this didn't work as I couldn't get through to anybody after 3 attempts. Next I tried online - this process stopped when they asked for my telkom account number and I didn't have one (who still uses a landline?). Finally I posted on their Facebook account with a photograph and still got no response. So now what must I do? I suppose I could just cut their cable and remove the poles myself - then they could come and repair it when people in the neighbourhood start complaining about the lack of connectivity. It's no wonder customers are leaving this company in droves.