Lack of service and no progress or reports

I reported my adsl fault on 12/12/2015. The only communicating I receive is when I call Telkom Call Centre. <br> I have had no internet (and my phone line is crackling and I need to pay every time to call Telkom from my cell phone). Every time I call I am told that a technician is assigned but I never get more than that, and no one ever arrives. I received a sms that they will be at the house 28/12/2015 from between 7:30 - 12:00 (after I told them prior that I was not available from 24th to 28th due to vacation), and had to leave my holiday one day early to be at the house. No one arrived! I also did not receive any communication. <br> <br> They took off their debit order for the month (even though I still have no working internet & no working phone line). How can I pay for a service I did not receive all month? I need internet for work purposes and for my masters. <br> <br> I cannot even say I am appalled at their lack of service as that would assume I received any type of service. I am tired of feeling like a hostage to Telkom. I want Telkom to fix their problem, and to have the decency to at least provide me with valid progress or updates. Beyond frustrating dealing with Telkom!!!<br>