Lack of Service and No Help

I have had no internet access since last Saturday (16 April) and when I call my internet provider and Telkom, neither service provider wants to help.<br> This is a constant issue where one a month for a week or two, I have no internet, yet I still pay for the service.<br> This is ridiculous as I always pay on time and yet I am treated like I am less than a valued client. Having no internet also is inconvineant as I have online work I need to finish, yet I cant.<br> Both service providers are unhelpful and do not respond to complaints accordingly.