Lack of service and feedback regarding complaint

I took my contract with Telkom Mobile 2 months ago and ever since, have not been able to receive all calls to my phone. Calls were received from some numbers or networks, but not all. <br> In the last 4 weeks, my network service has deteriorated and i now receive little to no calls.<br> <br> Over the last 4 weeks, i have called, emailed, logged a complaint on the website and went into a branch to seek some sort of assistance. I was helped by Calvin ( West street branch) who is the only person to provide any sort of direction and feedback regarding my issue. His internal emails have also fallen on deaf ears, as neither of us have received feedback, with a clear disregard for customer service or any sort of professionalism. <br> <br> to date, i still have no idea what is wrong, what it will take to resolve the issue, how long it will take or when it will be resolved. <br> As we go into February, my account will be debited for a phone i am unable to use and for services that are non-exisitent. <br> <br>