Lack of service and difficulties in contacting Telkom

I app**** to have my service moved from one home to another when I moved house in March. I moved on the 16 of March. I was sent an order number on 15 March. Since then I have not had a service. Since Easter I have been trying to establish when my service will be transferrd. I have gone in to Telkom retail outlets only to be told they cannot help me. I used an online format, also to be told they cannot help me. I have on several occassions called 10213 and the once when I got through (I cannot hold for long periods of time as I phone from a work line), I am told the systems are down and I must try again later. I need to know when I can assume I no longer have a contract with Telkom owing to no receipt of service and if I am still going to be billed for the period in which I have not had any service. I am an academic who is dependant on wifi to work at home and without wifi things are difficult.