Lack of service after fault logging

Since Telkom installed the fibre optic lines in our area, my internet connection has been intermittent.<br> <br> My ADSL line went completely dead on Saturday the 16th of January. When calling to report it I was advised to reset my router. On Sunday the 17th I reported the fault again as it had not solved the problem. I was told the fault would be attended to within 48 hours. <br> <br> After repeated calls to 10210, I was told the technician was still checking my line remotely. Eventually on Tuesday, I insisted that they give me the technician's name and telephone numbers. His name is Alfonso Javif and the cell number ***) provided is always off and the other number given ***) is never answered.<br> <br> This is unacceptable service, I run a business using this ADSL line and can do nothing without it!<br> Fault ref no.78CTK170116