Lack of service

We have a small business in Parkmore Sandton, since last week we started getting complaints from our customers that they cant get hold of us. We logged a call and then the long wait started. Since yesterday our ADSL line stopped working as well. In the afternoon someone in a telkom bakkie arrived, took out his ladder, climbed up to the lines then did something at a telkom box on the sidewalk and drove off. a few minutes later I received a sms saying that the problem is restored. (Our line is still not working and we don't have internet)<br> <br> Trying to phone the call center is even a bigger frustration. I must do it from my cell phone and then it takes 30min to get through to them. When I spoke to someone at the call centre yesterday they said they have escalated the fault and that someone will be here in the morning. <br> <br> We are a small business highly dependent on our phones and internet service. we are currently losing customers because we are not able to service them.<br> <br> Highly frustrated!