Lack of service

On the 29th July, the underground Telkom cable which feeds the entire town of Groot Marico, was ******. There is a general reference which cannot be escalated on the Telkom web site, ***. Until today, we are still with out any service. When you call telkom faults, the excuse we are given, that the \Telkom technical staff are waiting for a cable""; Police; Dept of Justice; Clinic; various other businesses;are without service. How long do we have to wait for our service to be restored???? """