Lack of service

I recently moved my residence, and I need to move my telkom line, I have already disconnected my Adsl line from Afrihost, they have given me a telkom reference number: ***A. Everytime I phone you guys to sort this problem, your call centre just tells me that they cannot help as they cannot move the line as it is with your wholesale department. But Afrihost has already given me the go ahead that the line is back with telkom, how hard is it for your call centre to call one department to another to sort this out??? This is unacceptable.