LACK OF SERVICE

I have a very very very upsetting complaint. I would like to know when you employ staff to man your call centres do you go through a process or do you hire people without doing the necessary checks. I have had a problem since early monday 6th July. The anger, frustrations and stress that I have had to endure due to your *********** staff ...I actually do not know what to say and cannot get hold of anyone that is willing to assist me with the problem. The last straw was when I phoned in on Tuesday afternoon and was not getting my questions answered, I asked for the head office contact number which they gave me as ***. Now looking at this number one thinks that you are being taken for a fool. I asked the agent is this a joke, are you taking me for a fool to which I got told NO. I asked for the agents name and her supervisors name which she gladly gave. The above contact number was given to the agent by her supervisor. NOW the question is ARE YOU TAKING ME FOR A FOOL. I have the relevant names and I wish someone to call me and discuss this matter further. This is unacceptable behaviour and if this is not attended to i will be taking this matter further.