Lack of Service

I bought 1.4GB of data which I have been buying for the past 6 days and it has been lasting for 2 days. This morning after I bought the data, within 10 minutes it was finished without me doing nothing. I tried to call the customer care line but instead I was sent a whatsapp link to use and turns out its automated and therefore cannot help with my query. How does one then contact Telkom for queries if your 180 number directs one to a useless link.