Lack of Service

It has now been 4 Days that the Internet line with my parents has been down, Basically the entire long weekend and when we first noticed the issue we attempted to call Telkom to get the Automated call of, We are experiencing high call volumes, ANY options you select regarding faults is met with, we are not open goodbye.<br> <br> Just like that the call is dropped. So we attempted to use the online, and the Automated Fault logging systems, Both of which also just dont do a dam thing either.<br> <br> Now I can understand that on 1 day there may be little to no staff, BUT THEN HAVE THE BLEEMING decency to announce it on your system, and why Telkom seem to think they are the All mighty provider that can just ignore customer service and that also seem to think that in a IT infrustructure industry in this day and age they can afford to not have a 24 hour call centre is beyond belief. Telkom is a p&*% poor excuse for a telecomunications company and its getting worse, how can you expect to even start to compair as one when your services and customer service are lower than anyone else on the planet.