Lack of service

On the 04-02-2021 I logged a call with Telkom, to report my line issue. Long story short. After constant phoning and a month later, Telkom informed that the cables and been ****** and that they would not be replacing the cables.

The solution they offered was a Wi-Fi phone service. I received the modem on the 10-03-2021. I have since then been phoning on a constant basis to have the sim activated. The recent reason from Telkom for no activation, is that they can’t find the longitude and latitude for my business address. I am at a loss for words and frustrated, by their lack of action.