Lack of service

I received and SMS from Telkom that my services will be suspended. I immediately called them to find out why because my account has been the previous day as per agreement. I spoke to someone at the call center to have this rectified. I was assured that the matter will be resolved... 3 hrs later I'm stuck on the side of road and to make a call and try to get help and I hear a message that my services have been suspended. I've been on the line with Lebogang for 45min with no solution. I CANNOT make a call ,I'm with 2 children. I've been with Telkom now for 6 years and this is the horrid service that I'm getting from them. I'm told now that my services may be up and running in about 2-3 hrs ... what irritates me the most is that I called earlier in the day to have this rectified and 3hrs later no services. I'm told a Lerato Boleo will call me ... I won't hold my breath because she must have packed her bags and went home ... she safe