Lack of service

Good day Telkom, I have tried to get my line moved since 28/12/2017 (in George from one address to another) after week of struggling finally managed to get a order number on 08/01/2018 after numerous follow ups was finally told by the Telkom shop in Garden Route Mall that they are not able to process my request and that it is impossible to get a line at my new address after telling them that there are people in the complex already making use of telkom. And order was closed with no alternative in the first week of February. I then approached the call Centre and after explaining everything order was placed agian on 12/02/2018 and after numerous follow-ups finial got a technician to come out on 28/02/2018 .who advise cable neends to be laid and this is where we are stuck again 2018/03/12 a month later. Every time I have to call in spend a 1:30 on the lone from my cell. Every person i speak to sasy i just have to wait, no one can tell me until when, i cant carry on like this paying for a service and getting no service since 2018/01/01 i have now been without my line and i am still no closer get getting this resolve. Does telkom not care? , does their staff not care? as i have begged and pleaded, i dont no how els to explain that i need my line up and running or is it unreasonable to just request for the service you are paying for. I hope this gets some attention as i am not abke to speak to anyone, other than the call center or the shop but clearly they dont want to help. Worse customer experience i have ever had. I truly hope the is not the norm with telkom as no-one deserves this kind of service.