Lack of service

I am extremely frustrated with the service from Telkom.

I have requested in December that my business line be transferred to my new premises. Till date nothing has been done.

When I had initially requested the transfer, I was assured that the line will be transferred by 16th January.

Telkom very well knows that the line is a business line from a law firm and yet I have no communications whatsoever.

When I had called in today to follow up on the transfer, the consultant wasn't much help. She mentioned to me that there is nothing she can do to escalate the matter. When I had asked to speak to the manager, she informed me that she was in a meeting.

This sort of service is totally unacceptable.

How long does it take telkom to transfer the telephone lines from one building to the other?

My reference number is AI ********** .

I would like to know when will my existing lines be transferred to my new premises as this is a matter of urgency.

Regards, Irshaad Advocate Dg Tobias Chambers ********** 022