Lack of service

Reported (on Tuesday) a faulty land line and slow internet speed. Technician arrived on the Friday. Ascertained the fault was at the pole in my neighbors yard. A technician would call on the Saturday between 8 and 12 noon . Arrangements made with the neighbour. Alas, no technician arrived. Monday , not a word from Telkom. Tuesday, after 3 phone calls to 10210 and promises of a return phone call from the supervisor, no further word on when we can expect a call from a technician. Way more than mildly frustrated right now. Ready to cancel my landline and Telkom as my service provider.