Lack of service
<p>My elderly and sick neighbour has been without his landline for the past 3 weeks now. It is his only quick means of calling for assistance in an emergency, ot at least it would be if it worked.</p> <p>Calls to follow up progress on the fault and to escalate it on his behalf have been a waste of time with differing stories being given to me. Today I was told that no technician has been allocated to fix the fault, although it was ****fimed over 2 weeks ago that there was a line fault and the "line voltage is low".</p> <p>I hope that Telkom will not attempt to charge my neighbour for the line rental for this non-existent service.</p>
Thank you (the Tekom Media team) for your response.
I am relieved to say that my neighbour's phone started working this morning. It is unfortunate that it got to the stage that I felt obliged to resort to public media to generate some action because of the failure of the approved official channels to resolve the problem.
Thank you (the Tekom Media team) for your response.
I am relieved to say that my neighbour's phone started working this morning. It is unfortunate that it got to the stage that I felt obliged to resort to public media to generate some action because of the failure of the approved official channels to resolve the problem.