Lack of service

I app**** for a relocation of services on my Telkom Line on 6 Sept as advised by their call - centre - 10210 as well as a staff member in Kenilworth Centre, Cape Town. 11 Phone calls later, 3 more visits to the Telkom shop in Kenilworth and visits by two different technicians two weeks apart and I still don't have a line ... They just come up with excuse after excuse and it is clear that the one hand does not know what the other is doing ... How many more visits and phone calls do I have to make to activate a line - there was a fully functional line at the premises I was moving to the day before they turned my previous line off and then were supposed to do a transfer to the new line ... I am at my wits end - its been a month .... Who do I speak to - who can help - if you ask to speak to management - they are always to busy to come to the phone - I have requested that my issue be escalated but still - absolutely nothing - REALLY WISH there were other options - other than Telkom ... Would appreciate a response from someone at Telkom who actually knows what they are doing. I have reference numbers for my issue and names of people I have spoken to.