Lack of service

<p>Logged a call with Telkom on the 2 August 2016 as fixed line and adsl had stopped working. Followed up on fault on the 4th August and was advised that it had been resolved, they ****. When contacting them they informed that I can cancelled the service on the 26th July, lies again. When I asked for proof of cancellation it turns out soemone else from a different address, different account number and different name had cancelled our telephone number. How is this possible only telkom knows. They apologised and said they will reinstate ASAP, lies again. Still no service. Called today they now tell me there are no available ports available and will have to wait until next week. Still waiting for one of the so called supervisors to call me back, have left 2 messages for them to so and still nothing. Yet they are still charging. Problem is they have the monopoly so we don't have the choice of going elsewhere and they are well aware of this so they just don't care. What pathetic service.</p>