Lack of service

<p>Last night i logged a service ticket with Telkom online support for a faulty adsl connection. The latency on the line was sitting around 700ms per ping, which means very little response on the internet.</p> <p> </p> <p>The ref number is 504CWK120716.</p> <p> </p> <p>I received an sms today to say that the issue has been resolved and closed however getting home to test, the latency is still so high, meaning little to no response on the adsl connection.</p> <p> </p> <p>Please fix your customer focus as well as the technical issue.</p>