Lack of service

We reported a fault that there was no connection in 27 January. A technician came out on the 7 February and sorted out the problem after a few hours. We tested the line and it worked. 15 minutes later the line was faulty again. We were asked by Telkom call centre to log another call which we did. We received a call late Feb on a Wednesday night (21:45) from a technician who advise that he was trying to get hold off us and wants to come in to fix the fault. We asked him to come in on a Saturday like we requested and have not received any feedback since then. We contacted the technician early March and he advised that he did not work that saturday therefroe the call would have to be passed to someone else. We followed up with the call centre on the call and kept being told that the reason for the fault is cable theft. This is not true as my neighbour has connection. It is absolutely pathetic that this issue cannot be solved. We are being debited monthly for no service. we want resoulution ASAP.